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fpalesa F
1 reviews | Active since Jan 2016
15 Sept 2023, 05:43
Standard Trust failing to deliver
My husband passed away 4 years ago, he had his Will made out with standard trust. The worst decision ever. 4 years later the standard trust team don't even know when exactly they will finalise this estate, I constantly have to call and email them. I have escalated to their trust complaint centre as well nobody cares hey, they just keep on giving you the same feedback, they literally action anything on your estate on your push, I'm so angry and don't even know how to escalate this matter anymore. My children and I are so fustrated as our lives have been on hold for this 4 years. When you request to speak to line managers at the department the receptionist transfers calls but no one ever answers. Standard trust is the worst they don't care about people's livelihood. Their work ethic is very shocking.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
15 Sept 2023, 07:35Hi Florah
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your husband id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your husband id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Sept 2023, 07:35
Official
Hi Florah
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your husband id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Kindly provide us with your husband id number for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
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fpalesa F's updateReviewer Update
19 Sept 2023, 16:15 The estate is for Fhedzisani Netshifhefhe
Date of birth: 1980 March 11. For security reasons I'm not able to provide full ID.
StandardTrust reference is as per below
ESTATE LATE F NETSHIFHEFHE.
Date of birth: 1980 March 11. For security reasons I'm not able to provide full ID.
StandardTrust reference is as per below
ESTATE LATE F NETSHIFHEFHE.
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fpalesa F's update19 Sept 2023, 16:15
Reviewer Update
The estate is for Fhedzisani Netshifhefhe
Date of birth: 1980 March 11. For security reasons I'm not able to provide full ID.
StandardTrust reference is as per below
ESTATE LATE F NETSHIFHEFHE.
Date of birth: 1980 March 11. For security reasons I'm not able to provide full ID.
StandardTrust reference is as per below
ESTATE LATE F NETSHIFHEFHE.
Standard Bank's replyOfficial
19 Sept 2023, 16:30Hi Florah
Thank you for the details. Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details. Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Sept 2023, 16:30
Official
Hi Florah
Thank you for the details. Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for the details. Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
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fpalesa F's updateReviewer Update
02 Oct 2023, 17:16Up until now no contact from anyone in Standard Trust and the Lady assisting not taking my calls.
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fpalesa F's update02 Oct 2023, 17:16
Reviewer Update
Up until now no contact from anyone in Standard Trust and the Lady assisting not taking my calls.
Standard Bank's replyOfficial
02 Oct 2023, 19:41Dear Florah
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Oct 2023, 19:41
Official
Dear Florah
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
Kindest regards
Standard Bank Hello Peter Team
***
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fpalesa F's updateReviewer Update
11 Nov 2023, 06:21Still waiting feedback no progress yet, not even a one win at this point
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fpalesa F's update11 Nov 2023, 06:21
Reviewer Update
Still waiting feedback no progress yet, not even a one win at this point
Standard Bank's replyOfficial
11 Nov 2023, 08:54Dear Florah
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay caused in this regard.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay caused in this regard.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Nov 2023, 08:54
Official
Dear Florah
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay caused in this regard.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Our sincere apologies for the delay caused in this regard.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
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fpalesa F's updateReviewer Update
13 Sept 2024, 10:44One year later after I submitted this review of 4 years of fustrated it’s getting worse this is now 5 years, I’m still not assisted. The last stroke is when they changed the estate administrator who was assisting me and the one who’s assisting me now is the worst. Said they would give me feedback of my query 16 August and up until today I’m still waiting. Dropped an email to follow up I get an out of office escalated to the person he put on his out of office to no avail.
Then to their worst call centre the Lady by the name of Ndine who cares less about Clients put me on a hold for over 30 minutes as I wait to speak to the manager to try see if I cannot get some assistance. She just left me on hold like that no courtesy to pick up this call and tellme she’s battling to get a hold of the manager or anything of that sort. Standard Trust doesn’t care about the beneficiaries . I’m beyond frustrated and dissatisfied. Clearly no one is held accountable or follows up to ensure clients are being assisted.
Their switchboard operators care less hey , I remember getting into an argument with one of them and they were so arrogant and even dropped my calls as they probably saw my number.
Then to their worst call centre the Lady by the name of Ndine who cares less about Clients put me on a hold for over 30 minutes as I wait to speak to the manager to try see if I cannot get some assistance. She just left me on hold like that no courtesy to pick up this call and tellme she’s battling to get a hold of the manager or anything of that sort. Standard Trust doesn’t care about the beneficiaries . I’m beyond frustrated and dissatisfied. Clearly no one is held accountable or follows up to ensure clients are being assisted.
Their switchboard operators care less hey , I remember getting into an argument with one of them and they were so arrogant and even dropped my calls as they probably saw my number.
fF
fpalesa F's update13 Sept 2024, 10:44
Reviewer Update
One year later after I submitted this review of 4 years of fustrated it’s getting worse this is now 5 years, I’m still not assisted. The last stroke is when they changed the estate administrator who was assisting me and the one who’s assisting me now is the worst. Said they would give me feedback of my query 16 August and up until today I’m still waiting. Dropped an email to follow up I get an out of office escalated to the person he put on his out of office to no avail.
Then to their worst call centre the Lady by the name of Ndine who cares less about Clients put me on a hold for over 30 minutes as I wait to speak to the manager to try see if I cannot get some assistance. She just left me on hold like that no courtesy to pick up this call and tellme she’s battling to get a hold of the manager or anything of that sort. Standard Trust doesn’t care about the beneficiaries . I’m beyond frustrated and dissatisfied. Clearly no one is held accountable or follows up to ensure clients are being assisted.
Their switchboard operators care less hey , I remember getting into an argument with one of them and they were so arrogant and even dropped my calls as they probably saw my number.
Then to their worst call centre the Lady by the name of Ndine who cares less about Clients put me on a hold for over 30 minutes as I wait to speak to the manager to try see if I cannot get some assistance. She just left me on hold like that no courtesy to pick up this call and tellme she’s battling to get a hold of the manager or anything of that sort. Standard Trust doesn’t care about the beneficiaries . I’m beyond frustrated and dissatisfied. Clearly no one is held accountable or follows up to ensure clients are being assisted.
Their switchboard operators care less hey , I remember getting into an argument with one of them and they were so arrogant and even dropped my calls as they probably saw my number.
Standard Bank's replyOfficial
18 Sept 2024, 15:46Dear Florah
Our apologies for the inconvenience.
Please note that we will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Our apologies for the inconvenience.
Please note that we will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Sept 2024, 15:46
Official
Dear Florah
Our apologies for the inconvenience.
Please note that we will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Our apologies for the inconvenience.
Please note that we will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
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fpalesa F's updateReviewer Update
05 Oct 2024, 06:49Did you even do this follow up, no one has contacted me. I have tried to reach out to the Manager(Kellyann) she doesn’t answer her the phone,I have become very miserable due to standard trust. I am beyond fustrated. For a business dealing with families it is very scary how you don’t care. My life is completely stuck since 2019. This estate now doesn’t even have an administrator, the new one allocated went AWOL , even when I try to get help from the previous administrator , she cannot take the decision to help me on her own. The biggest mistake anyone can make is make out their will with Standard Trust. I’m honestly devastated now.
fF
fpalesa F's update05 Oct 2024, 06:49
Reviewer Update
Did you even do this follow up, no one has contacted me. I have tried to reach out to the Manager(Kellyann) she doesn’t answer her the phone,I have become very miserable due to standard trust. I am beyond fustrated. For a business dealing with families it is very scary how you don’t care. My life is completely stuck since 2019. This estate now doesn’t even have an administrator, the new one allocated went AWOL , even when I try to get help from the previous administrator , she cannot take the decision to help me on her own. The biggest mistake anyone can make is make out their will with Standard Trust. I’m honestly devastated now.
Standard Bank's replyOfficial
06 Oct 2024, 12:10Dear Florah
Apologies for the inconvenience.
We will follow up once again with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the inconvenience.
We will follow up once again with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Oct 2024, 12:10
Official
Dear Florah
Apologies for the inconvenience.
We will follow up once again with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the inconvenience.
We will follow up once again with our team.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***