Standard Trust Estate Division - do they know what is happening in their division

Perhaps someone can help me with Standard Trust who are doing nothing on an estate for the past 6 months. This is a straight forward estate and no estate bank account opened and the executor that was appointed in May resigned at the end of May and the Bank has not app**** to the Master for an alternative executor. This information was found out by accident when I sent an email to the person who was appointed. How many other estates are in the same boat and none of the family aware of the situation.

Having banked with Standard Bank for over 40 years, your trust estate division is a total disappointment - a person is not kept up to date on what is happening and correspondence is not rep**** to. Sadly I have to ask do people in the department know what is going on?