Standard Trust do not give feedback and lie about process

<p>In Obtober 2016 I lodged my mom's estate with SBT. My mom does not have any intricate estate items. I then chatted to Ellen (a manager), and she also detailed the process to be followed. The estate would be lodged at the master three weeks ago for sign off, and I got a SMS this morning to say that the L&amp;D has been lodged, and I must rate the accuracy of the L&amp;D. I have not even seen the L&amp;D. I also spoke to Pearl in the executive excalations, and she could also not help. I furthermore sent mails to the Group CEO and CEO, without response. I am tired of being ignored and begging for progress. Seems like Standard Bank does not care about clients. This is for Estate Late GS van den Berg. I do not know how Standard Bank sustain this?</p>