Standard Trust - disgusting communication skills and customer service

I am writing this review because I have honestly had enough My mom past away in 2019 and it is now 2023 and the estate which is with standard trust has still not been finalized 3 years later ! The utter disregard for customers like myself who lost someone and for me it was my mom not just anyone and i wanted this over with ASAP. The disgusting communication I got from the people dealing with my case in particular please note I said people plural the first person I dealt with was Vanessa then all of a sudden she went radio silent only for me to find out months after I had be emailing everyday begging for updates that she no longer worked for standard bank no warning no notice of a new person taking over just nothing then after some more time passed Warthieya Gamba took over she was no better at communicating I still had to beg and plead for updates and to check and make sure things where actually being done because like I said no communication what so ever ! I have escalated the matter twice now about the lack of communication and still nothing now Warthieya Gamba has left standard bank again with no warning or notice that this was happening I only found out that she left because I tried to email her for yet another update and I received and automated email saying she had left I mean is this the kind of service you people provide? now we are referred to silma Hamdulay is the new point person on my case and she has never not once answered a call let alone an email from me so how do you do your job I mean really its an email? I have more emails saying Warthieya Gamba and silma Hamdulay are out of office than actual emails they have sent me they can't even send an email saying they have acknowledged my email and will respond soon no nothing I had to teach them to do that I mean honestly standard trust this is disgusting service and you need check your employees because they are not doing there jobs ! 3 years and an estate is still open it should take no longer than 6 to 12 months I will never recommend standard band.