JB
Johan B
1 reviews | Active since Jun 2022
28 Jun 2022, 14:30
STANDARD TRUST - DERILICTION OF DUTY
My father passed away on 13 July 2021. Standard Trust has been appointed as the executor of my father's estate. Not only does it appear that no action has been taken by Standard Trust since my father's death my father is now receiving letters of demand for an outstanding balance on his credit card account which had a credit balance at the time of his death.
It seems most, if not all, the work of the appointed executor must be done by the family of the deceased.
Numerous requests for feedback and information are simply ignored and my mother who would like to move on with her life is held ransom due to the poor service and dereliction of duty on the part of Standard Trust.
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Replies (1)Standard Bank's replyOfficial
28 Jun 2022, 14:43Good Afternoon Johan
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Jun 2022, 14:43
Official
Good Afternoon Johan
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that your matter is now in the right hands. We have responded to you via email, please review and respond accordingly.
We would like to get you sorted as soon as possible.
Kind regards
Standard Bank Help Centre
***
