Standard Trust Deceased Estate Administrators

I am one of the heirs in a deceased estate matter of my late brother who passed away on 11 July 2021. Standard Trust was appointed as Executors because my brother left his last Will with them. It has turned out to be a decision that the heirs to his Estate are living to regret probably to eventual winding-up. The Estate Officers appointed to the task do not carry out even the simple matters of answering or replying to calls or messages left with receptionist. They definitely answer only a small proportion of e.mails (less than 20%) sent to them from heirs, legal or professional representatives of the deceased. All of these shocking experiences are both my and the deceased children's experience of their collapsed services as Administrators of Estates, over the period from last week of August, when the only meeting was held. Our attorney and conveyancers, Lazzara Leicher Inc. had yesterday to record in their e.mail to E.O. Chicco Mtshali, that they were shocked by their totally non-responsive actions, that former had to threaten them to report them to the umbrella authority for handling deceased Estates. Can one just imagine that a so-called blue-chip banking institution needing to have to be called to account for their total dereliction of duty to the heirs and their representatives? The Board and management of Standard Bank should hang their heads in shame, as they clearly misrepresented their competencies to my late brother when he entrusted them with his Will. They need to either quickly Shape-up or Sell-out is my personal opinion.

The other heirs and I feel trapped by this whole situation and unable to get on with our lives. Please, please assist us put extreme pressure on this hapless situation we are in with Standard (Do Not) Trust....