Standard Trust

Since my fathers passing in August 2020 we have received the worst service from Standard Trust division with regards to finalising the matter.

I have been calling and emailing with no response or care from the agent dealing with the case to her manager as well as the complaints department staff and management.

No one bothers to pick up call when you call them, return messages, follow up on service complaints as well as respond to emails.

The list is endless from: 1. Lyn Hamer 2. Silma Humdalay 3. Yumnah Nordien 4. Penny Bibby as well as Nocole and Valerie in her section as head of the complaints section. 5. Standard Trust crc email address 6. Kgomotso Makgwa 8. Liziwe Mlonzi 9. Lerato Hobe All of them have been copied on a string of emails voicing dissatisfaction as well as phone calls but neither has taken the time to respond.

They are heartless and uncaring especially with a sensitive matter as handling deceased estates.

I have logged several complaints with no follow ups from them , sent several emails for the past month to all of them but no one cares enough to respond. The service desk escalates the issue but nothing absolutely nothing gets done! It's frustrating to say the least.

Surely this is not good business practice. Please get ur act together and start realizing you are dealing with real lives here.

If you care about your loved ones think twice about leaving your will and affairs in their hands... your family will see the most gruesome service that will never allow them peace of mind to grieve your passing.