WD
Wilfred D
1 reviews | Active since Aug 2014
04 Nov 2019, 12:48
Standard Trust
Poor service from Standard Trust. No response received after several requests to Danchia Slinger. She simply ignores e mails and although her line manager ( Silma Humdulay) is cc'd nothing is done to step in and get things sorted. Forms are completed incorrectly and nothing is done to rectify for months. It would appear as if the overall service from this once very well run department of Standard Bank sadly deteriorated to a state of non repair.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 Nov 2019, 14:53Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply04 Nov 2019, 14:53
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's replyOfficial
07 Nov 2019, 15:58Thank you for allowing us the opportunity to look into your matter.
The matter is being reviewed and feedback will be given next week.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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***
The matter is being reviewed and feedback will be given next week.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply07 Nov 2019, 15:58
Official
Thank you for allowing us the opportunity to look into your matter.
The matter is being reviewed and feedback will be given next week.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
The matter is being reviewed and feedback will be given next week.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
WD
Wilfred D's updateReviewer Update
17 Nov 2019, 06:05Another week has gone by and still no feedback despite your undertaking. It would appear as if not even the Complaints Resolution Centre of SBSA can get a response from Standard Trust.
WD
Wilfred D's update17 Nov 2019, 06:05
Reviewer Update
Another week has gone by and still no feedback despite your undertaking. It would appear as if not even the Complaints Resolution Centre of SBSA can get a response from Standard Trust.
WD
Wilfred D's updateReviewer Update
22 Nov 2019, 06:34Another week. Another no reply. No update - no nothing!!!
It is not even possible to call the responsible officer at Standard rust as there is no answer. Not possible to leave a message either as the mailbox remain full.
It is not even possible to call the responsible officer at Standard rust as there is no answer. Not possible to leave a message either as the mailbox remain full.
WD
Wilfred D's update22 Nov 2019, 06:34
Reviewer Update
Another week. Another no reply. No update - no nothing!!!
It is not even possible to call the responsible officer at Standard rust as there is no answer. Not possible to leave a message either as the mailbox remain full.
It is not even possible to call the responsible officer at Standard rust as there is no answer. Not possible to leave a message either as the mailbox remain full.