GD
Gordon D

1 reviews | Active since Apr 2009

18 Jan 2018, 13:34

Standard TRASH

I went under debt review in 2010, I managed to pay up all my accounts in February 2017. Standard trash decided I now owe them an additional R67 000. This is twice the loan amount. After fighting with until December I got a settlement offer of R16500. Being absolutely fed up with their garbage they call service I paid the settlement amount. They were unable to trace the payment for 2 weeks!!!! Aren't you a bank? So 100's of phone calls and emails later.(I would love to post these). They finally confirm payment 15 days later. I receive an email that they will remove the listing from my name. Finally I thought. I got standard trashed again. ********** 930 This reference number was supposed to be closed on the 15th. "Sorry it has not been attended to" I asked to speak to a manager, Precious. Does she even still work there? She is somehow never at work and the bank cant work without her there. Their complaints department could be run by an auto response. "Sorry we are still attending" They never explain who isn't at work today or why as a financial institution they are ***********.

Once bitten forever shy. I will never do business with Standard Trash again. I even cancelled insurance with them.

They have taken my payment over a month ago. I still have debt collectors calling me as they made a settlement offer on an account they sold. My listing has still not been removed. How do these people still have jobs? DISGUSTING

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Replies (3)
Standard Bank
Standard Bank's reply18 Jan 2018, 14:22
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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GD
Gordon D's update18 Jan 2018, 14:24
Reviewer Update
"Sorry we are still attending" Do you require another 10 months?
GD
Gordon D's update19 Jan 2018, 11:31
Reviewer Update
5 Days late now on the escalated process now. Maybe Precious is still not in. This is exactly why Standard Trash is sinking. Close your accounts people. This bank is already in the toilet. Cant wait for someone to flush.... Thank you for you commitment for service. You have proven the point. You have no idea what customer service even means.