lB
leanette B

1 reviews | Active since Oct 2015

16 Oct 2015, 12:32

Standard the *******

In February I closed my saving account. I went into the branch at parktown and closed my account the agent assist me assured me that the account is closed. I went and got a statement at the bank and notice that they still taking money from my account after I went to the branch so many times yet still take my money for they own.When I called the call centre nobody could help but rather send me from pillar to post. I am disgusted with the service after being a client for so long. If I don't get an answer today I will be taking the matter to the bank ombudsmen

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Replies (1)
Standard Bank
Standard Bank's reply19 Oct 2015, 08:10
Official
Hello Leanette02,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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