PZ
Puseletso Z

1 reviews | Active since May 2023

09 Aug 2023, 11:34

Standard takes our money

They took Money in my account without me knowing

0
Replies (7)
Standard Bank
Standard Bank's reply09 Aug 2023, 11:37
Official
Dear Puseletso

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
PZ
Puseletso Z's update10 Aug 2023, 08:12
Reviewer Update
So what should I do, stay without money while you took it without my permission ??? Why are they even taking too long to get to this matter ??
Standard Bank
Standard Bank's reply10 Aug 2023, 08:15
Official
Dear Puseletso

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you 

Kindest regards 
Standard Bank Hello Peter Team 
***
PZ
Puseletso Z's update10 Aug 2023, 16:56
Reviewer Update
The consultant called, but didn’t pay attention to my issue, she only reversed 1 of 4 money that was taken
Standard Bank
Standard Bank's reply10 Aug 2023, 16:59
Official
Hi Puseletso

Our team is still busy with your complaint as advised that once the matter is resolved you will be contacted. 

Please await final feedback
 Kindest regards 
Standard Bank Hello Peter Team 
***
 

Standard Bank
Standard Bank's reply10 Aug 2023, 16:59
Official
HI Puseletso

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
Standard Bank
Standard Bank's reply11 Aug 2023, 09:11
Official
Good day Puseletso

Thank you for taking our call and confirming that the matter is successfully resolved. 

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 

Once more, thank you for choose us.  Kindest regards, Standard Bank Social Media Team 
***