SM
Samkelisiwe M
1 reviews | Active since Mar 2018
31 Aug 2026, 11:29
Standard services and processes are useless to the core
Standard Bank’s services is in the gutter!! No one wants to take accountability imagine being ate bank branch in southdale and being told by the branch manager that they can’t talk to the consultant you on the line with just to make a verification. We spent over two hours just to get a mere home loan cancellation letter. Mind you in this two hours we were sent from pillar to post with one knowing what to do.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Aug 2026, 11:52Dear Samkelisiwe,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Aug 2026, 11:52
Official
Dear Samkelisiwe,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
SM
Samkelisiwe M's updateReviewer Update
31 Aug 2026, 11:58This is the reference number ***
Let’s hope this is not a public redemption response with no action and resolution.
Let’s hope this is not a public redemption response with no action and resolution.
SM
Samkelisiwe M's update31 Aug 2026, 11:58
Reviewer Update
This is the reference number ***
Let’s hope this is not a public redemption response with no action and resolution.
Let’s hope this is not a public redemption response with no action and resolution.
Standard Bank's replyOfficial
02 Sept 2026, 07:48Dear Samkelisiwe,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply02 Sept 2026, 07:48
Official
Dear Samkelisiwe,
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We hope you're well.
We made three attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team