Standard service from Standard Bank

<p>I am absolutely appalled at the terrible lack of customer service from Standard Bank.</p> <p>1. In October I opened two accounts with Standard Bank. I was emailed, from the branch, my proof of account. Stamped and signed. Only to find out, once I have moved Debit orders, informed HR etc, that the account number on that document is not mine. I had to hop skip and jump, to get all money transfered. No one offered to help to move my debit orders etc. Last week the same thing happened where someone accidently used the incorrect details and I had to hear about 21 days and claim forms. It was not my fault and I should not have to threaten people to understand that. </p> <p>2. In 2014 I paid off my credit card and didn't use it at all. Last year June I went into an old email account to find a old statement showing I owe R200. I paid it. When I did a credit check, it showed up that I still owe them. Today, 7 months later, I asked for a statment showing payments made. I was told I can get it earliest on 2 February 2017. What utter BULL.</p> <p> </p> <p>Everyone can make a mistake, how you treat me and fix it is what makes a difference. </p> <p>I don't why I have to fight for simple services from the bank I pay.</p> <p> </p> <p>And please, no one needs to call me from Standard Bank. Please do NOT!!!</p> <p>Tomorrow is payday, I will close all accounts and move to a Bank that cares about people. It seems the company doesn't treat their staff well, that's why I and many others that I know of, receive the service we do.</p> <p> </p>