Standard service below standard

Standard bank insurance is the worst insurance I've had to deal with, it's been a month since I've logged my claim and the resultant damages has still not been resolved and they couldn't be bothered to contact me I've updated my details with them 3 times in the past month. The worst of all is their plumbing contractor who replaced my tap that had to be replaced with the burst pipe, fitted such a cheap tap the tap itself has a hole in it after a month.It seems like the only way to get through to the call center is via the complaints department unless you want to wait 40min for a agent to answer should standard bank wish to deny any of the facts I have stated I have recordings of the calls on the few occasions I managed to get through via the complaints department