Standard **** bank

I just bought a house and was approved by standard bank my friend told me to tell the agent to look for another bank but excitment had me ad i did not listen to her any way my first debit order was to go off on the 27 September but it did not and i called them on the 28 to find out what is going on but no 1 answered i enquired on thier fb page and they said they will look into it, i called again on the 29 and i spoke to a lady who said they changed the debit order date to the 1st i said ok but i want the 27 she said i must wait for the 1st then call again to change the debit date. I waited for the 1st nothing happened on thier fb page they said i must send them my details they will get back to me but they did not. I called again today spoke to a lady by zandile M she could not even help me through the security questions i asked to speak to her supervisor she gave me some guy by the name of rahhed who said hes the team leader he looked at my acc and said he dsnt see anything wrong with it he will ask the debit order department next thing the clue less consultant calls me back and says my acc is in errors and shes going to put me through to collections department ok the lady at collections tells me i was supposed to pay on the 1st i asked why did they not debit she says they did not click yes on debit hence they did not,,, im soooo frustrated my friend warned me about dealing with standard bank and i did not listen