jL
johann L

1 reviews | Active since Jan 2011

23 Dec 2019, 18:37

Standard problem

10 days ago I was contacted by standard bank mobile. They offered me sim card from Standard bank.

I accepted the sim card.

It has been more than 10 days now And I still do not have the sim card.

In fact its nearly Christmas

Please cancel the sim card cause I really think the service from Standard Bank is terrible.

Not happy at all.

If this is a joke its not funny

pleas ensure that no costs are taken of my account for the so called sim card.

I tried to mail them but the mail is incorrect also...

If this is the type of service for a simple function as a sim card, I hate to think what will happen if I should have it....

You can keep it. only wish I can put minus 10 stars and not one.

I am dead serious about this....

Thank you for wasting my time....

0
Replies (3)
Standard Bank
Standard Bank's reply24 Dec 2019, 15:13
Official
Dear johann

Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.   We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support  Kind regards  Complaint Resolution Centre*** ***

Best regards,

jL
johann L's update02 Jan 2020, 17:15
Reviewer Update
I do not want the Sim card.
It has left a bad taste in my mouth.
Please don't send the Sim because I will not except it.
Thank but no thank you.
Standard Bank
Standard Bank's reply07 Jan 2020, 09:51
Official
Dear johann

Thank you once again for posting your comments.

I refer to our email correspondence with each other and you confirmed that you did sort out this matter.

Kind regards

Clint Petersen
Complaint Resolution Centre
***

Best regards,