standard poor service

I seem to have a serious problem with Standard Bank whereby i logged in a query on the 11 June 2018-Ref ********** 034 of which they gave the date of the 18th to sort it out, i have been calling them non-stop no response , call center agents hanging up my calls with no assistance...was withdrawing money at the atm as the money was about to come out the electricity cut off at that area with no money ..How long standard bank should i wait for my money to be returned to my account or should i go bank elsewhere where i can get help without me calling the call center where people doesn't want to work. I am fed up with your unprofessional behaviour and such a weak service we get from you guys. You should be upping your game of service as there are banks like FNB & Capitec where they value their customers, i have been with you for so many years but i think it is time for change, i wont stand such nonsense