1 reviews | Active since Jul 2024
Standard poor customer service
Good day,
I am very unhappy with standard bank service, as today I came across an issue while using my credit vcard and the standard bank app.
This morning I contacted Standard Bank on the app using the message tab as my credit card balance was at R0.00, which made me worry. The consultantes that I spoke to could not assist me.
The consultant advised me that my account was "collection blocked". After many attempts the agents are not well trained to deal with my issue.They finally unblocked the account after a back and forth with the Collection department. I then tried to make a purchase and to find out that my account was restricted.
I phoned Standard bank and that is when I could not access the standard bank app at all. The lady I spoke an lady and she advised me that I would need to go into the branch.
Where is your TCF policies.
Thank you.
Kind Regards. Rowan Moodley.
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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