CV
Clive V

1 reviews | Active since Mar 2009

30 Jun 2021, 15:14

Standard please, please stop with ludicrous, asinine security questions.

Really Standard Bank, it seems that the "security questions" that you force your staff to ask wherever anyone telephones in to query something on their account , become more and more comical each time I phone in. I do, obviously understand the need for security, it is of paramount importance, but the questions that I am now being asked to answer are either something that has happened in the distant past, where Standard dragged these questions from is mind baffling, and further the information Standard has on certain aspects is totally out of date or the questions are so ambiguous that any answer you give you have a 50% chance of being right or wrong. Please get your act together stop this *****ic system.

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Replies (1)
Standard Bank
Standard Bank's reply01 Jul 2021, 04:38
Official
Hello Clive, 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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