Standard pathetic service

On the 3rd of July I recieved a settlement. On the 10th July I received a statement of account from you. On the 22nd of July I paid in full the amount reflected on the statement as it was higher than the settlement. The proof of payment had been emailed to standard bank but you had failed to action. This had led to you debiting my account in August but only refunding a partial amount and charging me interest days after the full amount was paid and according to Gorden Bila a service fee which does not reflect on the latest statement. The latest statement is for R562.45 while you have refunded me R502. According to Donald Bila his decision remains that I will not be refunded. This is probably a R60 refund which has now been escalated to the NFO. On the 29th August Gorden Bila insisted on closing the previous complaint which I can tell was due to his TAT and assured me a new complaint will be lodged. This was not done and feedback was not provided within 48 hours as promised. Only when I rep**** to the complaint did Gorden Bila provide a response that provide no information to suggest that my complaint was in fact escalated further.