standard no care at all

THE ***n, so i did a transaction on my mobile app,I get massage Outstanding card Authorization,fine i call them to find out what does it mean, mean while i'm trying to buy airtime and am getting error massages that there's a problem with their app, an agent answers the phone i explain my story to them, she transfers me to an Authorizations department , i spoke to the rudest MF did not give me a chance to talk nor explain kept cutting me off and then he hangs up (09h50 -29/10/2019), i call again now the person that i spoke to Vivi tries to help but now my airtime runs out,no decency to callback and ask if i understood,just so they know i'll be taking my services some were else,standard bank is ****, Service agents need to learn how to treat clients.