Standard, NEVER exceptional service

At the end of the previous month standard bank failed to debit my vehicle's debit order and I have struggled to get hold of them telephonically. On the 6th Mmathabo Malatji contacted me and asked regarding the payment. I agreed to make an eft and she sent encrypted mail with their banking details. After realizing I cannot open their mail on phone nor PC I mailed back the next day asking banking details. She sent the correct details minus the hassles and I made payment the 7th and mailed her saying I made payment and that I used my vehicle account number as reference as (REQUESTED). Because I made payment from a different bank I received 2 mails notifying payment made and I forwarded a mail stating I made payment. She rep**** asking if I made a payment from a different bank stating "please double check for me the proof payment you sent its is for capitec Bank'. After that I rep**** saying yes I paid from a different account. She did not reply again. On the 10th June I get a sms to say I did not honor my agreement. Maybe if this unprofessional bank debited the amount due I would not have to make the eft. I contacted this Malatji and she said she was awaiting my proof of payment reply. Her last email did not imply that specifically. When I realized I sent the wrong email I sent the correct one and she said thanks. Why was proof of payment necessary when I CLEARLY stated I made payment AND this consultant(who clearly lacks training) KNEW that my vehicle account number was used as reference AND that I told her I used a different account to make payment????? Why not first find out if an amount was received from a capitec account before calling clients out to be ***** because YOU as standard bank failed to debit the due payment. Your service stinks and if this affect my credit score in any way I will be back to lay more complaints ,beside seeking legal advice.