1 reviews | Active since Dec 2014
Standard-Joke
I recently came out of debt review and Standardbank decided to unilaterally change the term on my home loan, effectively tripling my monthly instalment.
I've been sent from pillar to post over the last 2 weeks without any luck. Everyone I talk to confirms the mistake, but no one wants to take responsibility for it. The agent I spoke to at the debt counselling department today even admitted the mistake was made by the debt review department, and still they want me to re-negotiate the term because the loan was not under debt review any more. I.e, NOT THEIR PROBLEM.
Why should I renegotiate the terms of my loan if Standardbank made the mistake in the first place?
It seems my only recourse now is to take it up with the ombudsman and the NCR.
Unfortunately this is the sad reality of dealing with South African banks. They don't care about their customers, and if you don't put up a fight they will just walk all over you. Absolutely no accountability.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Please be on the look out for further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Our team will reach out to you.
Please be on the look out for further feedback.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
We are pleased that our Homeloans team was able to help you find a solution to this issue.
In the future, we aspire to improve upon our current performance.
Kindest regards
Standard Bank Hello Peter Team
***
We appreciate you taking our call.
We are pleased that our Homeloans team was able to help you find a solution to this issue.
In the future, we aspire to improve upon our current performance.
Kindest regards
Standard Bank Hello Peter Team
***