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Bonolo L
1 reviews | Active since Sept 2015
05 Dec 2020, 15:21
Standard is so cruel & inconsiderate. They are blood suckers
I've recently wrote a review about standard bank they haven't bothered to respond its been 3 weeks now. They took my money from my account R21 000. Today they took R3300, in a period of less than a month I've lost almost R25000 which I was never informed about. No explanation, no consultation. They don't even care what the money was for, they've put me in so much financial strain.
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Replies (2)
Standard Bank's replyOfficial
05 Dec 2020, 23:56Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply05 Dec 2020, 23:56
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
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Bonolo L's updateReviewer Update
06 Dec 2020, 08:35My first complaint was on the 18th of November the second communication was the 23rd the recent one was on the 5th of December. They just send me an automated email saying they will treat my matter as urgent. How do they measure their urgency? It's been 3 weeks of hell I need my money now and stop playing cats and dogs. Your service is so bad it stinks. The matter is with the ombudsman now since you failed and frustrated me dismally. YOU ARE JUST ONE BIG **** NOTHING ELSE. Client relations is none existent in your company. If ombudsman is not helping I'll go to the media.
BL
Bonolo L's update06 Dec 2020, 08:35
Reviewer Update
My first complaint was on the 18th of November the second communication was the 23rd the recent one was on the 5th of December. They just send me an automated email saying they will treat my matter as urgent. How do they measure their urgency? It's been 3 weeks of hell I need my money now and stop playing cats and dogs. Your service is so bad it stinks. The matter is with the ombudsman now since you failed and frustrated me dismally. YOU ARE JUST ONE BIG **** NOTHING ELSE. Client relations is none existent in your company. If ombudsman is not helping I'll go to the media.