Standard is ***********

I deposited money @ standardbank ATM @ Benmore gardens on the 22/02/2018 the ATM retracted my money i called standard bank same time they said i must visit the bank,i went there 1st thing in the morning they gave me a reference number they told me they will resolve it in three working days i waited till after 7 days they never contacted me on the 02-03-2018 i called again i was told my call is still open and they will keep intouch with me, i called again 07-03-18 and i made another call today 09 -03-18 still nothing im frustrated because my son was taken out of class for not paying school fees.I want nothing to do with standard bank anymore as its not the 1st time i had bad experience with them....?