RD
Reo De'janeiro

1 reviews | Active since Oct 2020

18 Aug 2021, 11:58

STANDARD IS DE*****ING THEIR CLIENTS AND TAKING OUT INSURANCE ON THEIR CLIENTS BEHALF WITHOUT THEIR CONSENT

First of all I have been a client for standard bank for more than 18yrs, I have purchased a car in 2019 and it was Insured by Old mutual from the day it left the Garage.all of a sudden on the 26th June and 26th July there’s an amount of R1903 that went off my account and when I investigated it STANDARD BABK claims that they took an Insurance for my car on my “BEHALF” WITHOUT MY CONSENT, they requested that I sent a confirmation letter from my vehicle Insurer and that the money will be reimbursed into my account ,I send an email on the 29th July and till this day STANDARD BANK has not rep**** or refunded me my money I’ve been calling back and forth their motor insurance department *** and every time I get the same response they will send an email to VAF and they waiting for a response STANDARD BANK IS ******** ITS CLIENTS AND ITS SUCH A DISGRACE TO A POINT I NEVER WANT TO BE ASSOCIATED WITH THIS BANK PLEASE PLEASE PLEASE PEOPLE DON’T apply for financing with Standard bank

0
Replies (1)
Standard Bank
Standard Bank's reply19 Aug 2021, 03:42
Official
Hello
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
***