DC
Donovan C
1 reviews | Active since Sept 2015
27 Nov 2023, 12:48
Standard is definitely not simpler or faster
Unable to make international payment, bank keeps blocking payment. This is not unusual activity as i make international payments a few times every year. Chat facility on mobile app is useless, Telephone help, nobody answers, still on call for 35mins and no answer. This is my second call for the day so far. First was 20min.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
27 Nov 2023, 12:50Hi Donovan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply27 Nov 2023, 12:50
Official
Hi Donovan
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
DC
Donovan C's updateReviewer Update
27 Nov 2023, 17:21I am still waiting, beyond slow!!!
DC
Donovan C's update27 Nov 2023, 17:21
Reviewer Update
I am still waiting, beyond slow!!!
Standard Bank's replyOfficial
27 Nov 2023, 17:31Good day Donovan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Nov 2023, 17:31
Official
Good day Donovan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
DC
Donovan C's updateReviewer Update
27 Nov 2023, 22:05Matter still not resolved, and no communication from you guys!
DC
Donovan C's update27 Nov 2023, 22:05
Reviewer Update
Matter still not resolved, and no communication from you guys!
Standard Bank's replyOfficial
28 Nov 2023, 07:22Dear Donovan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2023, 07:22
Official
Dear Donovan
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
DC
Donovan C's updateReviewer Update
28 Nov 2023, 08:46the above reply means nothing to me, where is the damn feedback!!!
DC
Donovan C's update28 Nov 2023, 08:46
Reviewer Update
the above reply means nothing to me, where is the damn feedback!!!
Standard Bank's replyOfficial
28 Nov 2023, 09:39Dear Donovan
Your matter is currently being looked into.
Our agent will reach out and provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Your matter is currently being looked into.
Our agent will reach out and provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Nov 2023, 09:39
Official
Dear Donovan
Your matter is currently being looked into.
Our agent will reach out and provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Your matter is currently being looked into.
Our agent will reach out and provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
DC
Donovan C's updateReviewer Update
28 Nov 2023, 18:30Speedy, im still waiting for a response!!!!
DC
Donovan C's update28 Nov 2023, 18:30
Reviewer Update
Speedy, im still waiting for a response!!!!
Standard Bank's replyOfficial
29 Nov 2023, 07:05Dear Donovan
We truly apologize for the delay experienced while dealing with us.
We have requested an urgent follow-up to be made.
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
We truly apologize for the delay experienced while dealing with us.
We have requested an urgent follow-up to be made.
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Nov 2023, 07:05
Official
Dear Donovan
We truly apologize for the delay experienced while dealing with us.
We have requested an urgent follow-up to be made.
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
We truly apologize for the delay experienced while dealing with us.
We have requested an urgent follow-up to be made.
We will revert with feedback as soon as possible .
Kindest regards
Standard Bank Hello Peter Team
***
DC
Donovan C's updateReviewer Update
29 Nov 2023, 07:36Ok, now i need a full breakdown of what has been done! Its so difficult to even try to be polite with you guys. I need information today on what has been done, why i have not received any info at all.
Please do not respond with one of your mindless generic responses.
Please do not respond with one of your mindless generic responses.
DC
Donovan C's update29 Nov 2023, 07:36
Reviewer Update
Ok, now i need a full breakdown of what has been done! Its so difficult to even try to be polite with you guys. I need information today on what has been done, why i have not received any info at all.
Please do not respond with one of your mindless generic responses.
Please do not respond with one of your mindless generic responses.
Standard Bank's replyOfficial
29 Nov 2023, 07:43Hello Donovan
May you kindly allow our team to reach out to you today and provide further information on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
May you kindly allow our team to reach out to you today and provide further information on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply29 Nov 2023, 07:43
Official
Hello Donovan
May you kindly allow our team to reach out to you today and provide further information on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
May you kindly allow our team to reach out to you today and provide further information on this matter.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***