Standard Insurance not responding

9 September I finally managed to contact the SIL after several incorrect numbers obtained from the Standard Bank website and lodged my claim. This is the first claim since I started paying in 1997. I did get an SMS with a claim number and the assessor visited on 14/9. Now, everything has gone quiet. After several calls, basically phoning every day for the last week, no one has responded. Obviously SIL is happy to take your cash but don't ask to claim.