Standard insurance not assisting customers right

Ive been with standardbank insurance more than 18 years , and ive claimed only 3 times , and not once hasit been easy to put in a claim, it took me no 3 months so far and still cant get hold if one of the claiming deVisions , all that i have are customer carre number , i cant do it online , its as if im blocked , i cant do it on the cellphone app which im fusically blocked from .even when i just need to find out if something is possible to be claimed im rudely attacked..even when a claim was put in and the recomended company did a poor job or created more damge to my home.tgey did not assist in annyway with my complaints.its just as long as they got the money for the insurance they dont care about the customer .they take +-2 weeks to respond on a query , sirry too late , time expired.