Standard insurance limited

I lodge a claim on 22 June 2019. Everyday I need to call them otherwise you get no response from them. Every time I speak to a different agent and get told a different story every time. They said they are going to pay out my claim, now I have to hand in more paperwork. They said the claim is finalize, when I follow up you hear they need more paperwork. Their service is terrible, no communication and they put you on hold for long periods. This is a policy that I will replace, it is frustrating. Don't know how they can still be in business with this poor service they offer. They are fast to take our money but when it is time to pay claims they drag their feet.