Standard *********** Bank

In August 2022, I requested my RCP account be closed after paying the settlement amount. I was told the request had been processed. This was not true. The account was never closed, and fees have been accruing to the account without my knowledge. I have now been blacklisted by Standard Bank for not paying my RCP account. Getting them to fix their error is near impossible. They don't return calls and are totally oblivious to the seriousness of this issue. The call center staff is no help. I still wonder why I bank with them.