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1 reviews | Active since Apr 2012

23 Feb 2018, 10:29

Standard incompetence!

Yet another STANDARD day for Standard Bank *********** service! Please fix your instant money transfers!

0
Replies (10)
Standard Bank
Standard Bank's reply23 Feb 2018, 10:49
Official

Dear Ernest

Dear Hester Wessels

Thank you for posting your comments.

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution consultant will contact you about the way forward.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Best regards,

Standard Bank
Standard Bank's reply23 Feb 2018, 11:02
Official

Hi Ernest

Our team tried to make contact you with to no avail. Please confirm the preferred time of contact.

Best regards,

's update23 Feb 2018, 11:06
Reviewer Update
No contact necessary! Repair your banking platform!
's update23 Feb 2018, 11:35
Reviewer Update
Cellphone banking Instant money still comes back with "Technical error. try again later" I wanted to send a voucher 3 hours ago. I don't want to have to try again later!
's update23 Feb 2018, 12:18
Reviewer Update
Internet banking platform! "An unexpected error has been encountered. Please try again later" Can't send instant money! !
's update23 Feb 2018, 15:11
Reviewer Update
So Standard bank insists they are unable to repair their systems as they need my ID number in order to resolve their system issues. I am really speechless. Sithole, Nkululeko N 15:08 (1 minute ago) to me Good day Ernest We have checked with our self-service banking, there was no issues reported regarding cell phone banking. We need your personal information in order to check your profile. We will not be able to assist if you do not provide us with the information.
's update23 Feb 2018, 15:18
Reviewer Update
Notice the cut and paste in the official response. Both myself and Hester Wessels are addressed. More STANDARD POOR service! Official business reply Dear Ernest Dear Hester Wessels Thank you for posting your comments.
Standard Bank
Standard Bank's reply23 Feb 2018, 15:25
Official

Dear Ernest

Thank you for your comments

This was an error from our side and we do apologise for this.

Kind regards

Compliant Resolution Centre

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Best regards,

's update26 Feb 2018, 08:39
Reviewer Update
and this was the last I heard..... "Sithole, Nkululeko N 23 Feb (3 days ago) to me I am on the line with our instant money division." Tried sending money on Saturday and Sunday. Same error
's update26 Feb 2018, 10:50
Reviewer Update
At last..... they fixed their (SUB) STANDARD systems