SS
Sammyfish S
1 reviews | Active since Nov 2013
22 Nov 2019, 13:28
Standard home loan insurance very selfish
I was approved for a home loan in June 19. An insurance agent contacted me to offer property and life insurance. I agreed on the property insurance. I told the agent that she must call me once the bond registered so we can discuss the life insurance as I have one with Discovery. Then boom, when I ask for statement in Nov 19 when the house was registered, I saw the assurance on the statement. I didn't agree on it. Standard refuses to remove it from my insurance which is selfish. I didn't agree on life insurance & please remove it from my statement.
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
23 Nov 2019, 05:08Hello Sammyfish,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply23 Nov 2019, 05:08
Official
Hello Sammyfish,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's replyOfficial
12 Dec 2019, 09:09Dear Sammyfish Sikhonde
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply12 Dec 2019, 09:09
Official
Dear Sammyfish Sikhonde
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***