Standard Home loan

Called in 4 times to remove block from access bond. All 4 times wrongly advise. Fourth time i was told block is removed. I have to wait 24 hours, which i did. Than i test it and it was not removed. When i called again they advise me different. And told me they will refund me in 3 days. Received a mail to confirm it. Now i got another mail with different story how they now can not refund me, both owners must consent. It was my personal money. To test there lies. Worst service. Never called me once i had to call everytime Ms swart send now the last mail. Lizette. I want my refund now not later. I was **** to the whole.