STANDARD HOME INSURANCE IS A *******!!!!!!!!!

Logged a claim with Standard bank Homeowners Insurance to have a look at some Damp inside my property. Claim no 19/079306 was logged on the 7 Oct 19 that's when the damp start appearing on the walls. the entire time I got SMS's 1st SMS the builder is on his way,2nd SMS Karabi will assist with your claim 3rd SMS builder will be at your property @11am. I HAD TO CALL THE BUILDER TO FIND OUT WHAT THE ISSUE WAS...WHAT DID KARABI ASSIST WITH??? the builder told me that a Plumber needs to come out. On the 9 an SMS was received telling me that the Plumber will be there @ 11:15. Again I had to phone to find out what was the plumbers findings. on the 11th a received a message stating that a leak detector will be send to the property before 1pm. on the 11th received another sms the leak detector has completed the work. again I had to call STD to find out what did the leak detector complete. I was told bey the consultant that a structural engineer will be send to the property on Monday the 14th at 9am. Monday came and went with no feedback from STD at all again I had to call them to find out if the structural engineer went to the property. only to be told no the leak is on a waste pipe not covered by the policy. I went trough the policy and no where is stated that a waste pipe is not covered. and to think for a client I must keep on calling them non stop....STD has no customer service at all even their consultants are of little knowledge how to handle clients. I'm not even sure if their service providers know what they are doing and I totally disgusted in the service I receive and to think that I have this bond with them for so many years and still I'm struggling...