Standard has become a disaster

Standard Bank has become a disaster, if not a nightmare. Unorthorized debit orders go off your account, you email them to the address provided and no response. 2 business days later and the reversal has not been adjusted yet but they only allow R500 and below on app. When you call them they let you wait hours before a consultant attends to your call. Their online services has become a disaster with your cards not being able to withdraw funds showing insufficient funds while there are funds and then you must pay bank charges. Standard Bank must pull up their socks! This from a customer for years