Standard got no standards at branches

Is there like a half star. Honestly no one moves nowhere at Menlyn Mall branch. This is a matter of urgent attention due to the amount of us as South African loyal bankers, and liables, even the elderly, suffering and wasting their whole life away, not just at branches in busy malls for a service that has been paid for but simply CANNOT be delivered in a. Not even in the call centre's. And there must be how many? There are so many jobless and then when i walk in to the branch you manage its a "take 5 minutes to finish each action to complete anything" not at all implying that the consultants where all they were, had to pay attention to detail, no. Technology literally does everything for us, we might as well take the computer from the consultant once our private information has been given and promise that the job will be done faster. Hassle free. Maybe you guys need some team building or somewhere a better recruiter, start creating targets and if not met in time action be taken against such peoples in order to create more jobs available to those who are deservant. I mean a card, a card??? I walk in to capitec, tell them I've lost my credit card, my thumb scanned, sign some docs and my beautiful, black, gold silver debosed card is cut and printed to perfection. At Standardbank ohhhh dear.... I sit in the (Menlyn mall) branch on the phone with the call Centre waiting for the very same service infact not even, our card was delivered to the above mentioned branch since who ever made the delivery couldn't tell the difference between private banking and a service branch. Literally two different addresses after 10 working days. And still I see you walking around in and out your office with staff members making it seem like a happy curtain that opened every 5 to 10 mins. And the consultants lack a huge amount of urgency to service, the entire world is at crisis right now. The service we as customers expect is nothing more than what you or anyone in the branch would expect walking in to the bank that serves you your rightful service right? We don't need apologies, we need better service. And I'm not even talking about only my husband and I.