Standard failed to call me back

Dear Standard Bank Support Team,

I would like to report an issue regarding my banking profile and mobile app access.

In February, I understand that a ***** alert email was sent to me. Unfortunately, I did not see this email at the time. I have since learned that attempts were made to contact me on the phone number registered to my account, however that number is no longer working.

Towards the end of February, my banking app became blocked and I could no longer access it. I contacted the international support line and was informed that someone would call me back, but as of today (2 April) I have not received any follow-up.

I am currently outside South Africa and cannot visit a branch. I am also unable to receive OTPs via mobile because the phone number linked to my account is no longer active. When I was last in South Africa about six months ago, I was informed that my OTPs would be sent via email instead.

My concerns are: • I cannot access the banking app • I cannot receive OTPs via the registered mobile number • I am currently overseas and unable to visit a branch

Could you please assist me with:

1. Restoring access to my banking app 2. Updating my OTP method to email or updating my contact number 3. Confirming whether there are any *****-related restrictions on my account

Please let me know what verification documents or steps are required from my side so that this matter can be resolved urgently.

Kind regards, Prishern Pahlad