Standard Estate *******!!!!

I have had the worst experience with Standard Trust Limited. I complained on Twitter last week, I received 2 phone calls where both consultants promised to call me back this week to give me feedback. Both consultants haven't contacted me back, the estate officer Marothi Mojapelo does not respond to emails, I cc'ed the manager, Daniel Du Toit, and he too does nothing to assist. This is so disheartening,my mother took a Will with Standard Bank trusting it to take care of her Estate. The municipality has been waiting for the letter of Executorship for them to make changes on their system but now I'm sitting with a municipal bill of close to R7k. I am honestly fed up with this entire process.