Standard Dysfunctional Claims Department

Item: Standard Bank
Rating: 1
Author: Derick N

Some-one from Standard Bank phone me about the card protection policy on my Credit Card so I took it a few months back so now my card is almost freed and I want to cancell this policy and I cannot get through to anyone. I send an email on the 16 Oct to ********** and had to reponse. I called ********** 911 and held on for 20 mins this morning and no one answered.

I am so glad that I did not had to pursue a claim with Standard Bank.

What do one do now ?

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

25 Oct 2018, 10:22

Dear Derick Naidoo
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply25 Oct 2018, 10:22

Official