Standard Distrust, ********** and *******.

<p>Standard Trust (Durban)<br />Standard Distrust</p> <p>Standard Distrust only interest is to see how much they can ***** people over when they are grief stricken.<br />In March last year, my mother passed away.<br />Standard Distrust turned out to be the executors of the will.<br />After numerous telephone calls and emails, regarding the estate there was no resolution, as Standard Distrust insisted that they would take 3,5% for administration of the Estate.<br />Believe me when I say that there is no major value in the estate.<br />The costs from Standard Distrust would mean that my father would have to sell his property to pay for the fees and thus would be without accommodation.<br />My father requested Standard Distrust to relinquish the executor ship, as I could get it done for 35% cheaper than Standard Distrust. They refused.<br />The following people from Standard Distrust were involved:<br />Kaylene Colborne; Radhika Sinayhakh; Jenny Naidoo; Ronika Maharaj, all of them could not care less as long as they got what they wanted.<br />I then managed to get hold of Esther Stals, Regional Manager:Estates (Gauteng).</p> <p>Date: Wed 2015/04/22 13:49<br />Dear Shaun<br />Your request for Standard Trust to renounce our nomination as executor refers.<br />As communicated to you earlier Standard Trust have decided to take up the nomination according to the wishes of the testatrix.<br />A consideration of 30% reduction of our fees were offered to you by Jenny Naidoo as well as the opportunity to use your attorney, who can do the conveyancing of the fixed property at a reduced cost.<br />Please be assured that Radikha will take good care of the matter and feel free to contact myself or Sean Beagley ********** our National Head of Estates, at any time you deem it necessary<br />Kind regards</p> <p>Esther Stals | Regional Manager:Estates - Standard Trust Limited | Rosebank Corner, 2nd Floor, 191 Jan Smuts Avenue, Parktown North, 2193 |Hillcrest Office Park, cnr Lynnwood and Dyer Road, Pretoria<br />Tel: +27 11 ********** / +27 12 ********** | Email: ********** />From: Shaun Smit ********** <br />Sent: 22 April 2015 01:02 PM<br />To: Stals, Esther E<br />Subject: FW: Estate Late LK Smit<br />Importance: High<br />Hi Esther,<br />Please read below.<br />This is the last communication.<br />Regards<br />Shaun Smit<br />Mobile: +27 ********** 96<br />e-mail: ********** <p>From: Maharaj, Ronika R ********** <br />Sent: 14 April 2015 14:18<br />To: ********** />Cc: Sinayhakh, Radhika R<br />Subject: Estate Late LK Smit<br />Importance: High<br />Dear Mr Smit<br />The estate of your late mother and our telephonic conversation of this afternoon refers.<br />Please accept my apologies once again for the delay in reverting to you as well as for the frustration and inconvenience this has caused you.<br />What may seem as a simple process at a first glance, we can assure you that the administration of a deceased estate has, particularly in recent years, become a very involved matter. <br />The liquidation process of a deceased estate entails, amongst other aspects that may arise during the administration process, the reporting of the estate to the Master of the High Court, placing of adverti*****ts to call on creditors to lodge their claims against the estate, collect payment from debtors of the deceased and policies payable outside the estate, the completion and filing of a final income and capital gains tax return for the deceased with SARS, the preparation of a prescribed Liquidation and Distribution Account, placement of adverti*****ts for the advertising of the Account, and ultimately the formal transfer of estate assets and distribution of the estate to legatees and heirs. <br />Standard Trust makes use of information technology systems to ensure a fluent administration process, which systems naturally comes at a cost in terms of license fees and maintenance costs.<br />Standard Trust further employs suitably qualified staff to ensure the deceased estate is attended to on a professional and efficient basis, and Standard Trust has the necessary managerial controls in place to ensure that all relevant legislation are comp**** with to avoid future enquiries regarding the estate.<br />It further has to be remembered that the aspect of executor’s commission was discussed with the deceased at the Will interview stage, and the deceased agreed to the statutory executor’s commission tariff, as provided for in the appointment clause of the will dated 28 June 1991.<br />In view of the abovementioned aspects we regret to advise that Standard Trust will unfortunately not be able to renounce their appointment as Executors.<br />As a further attempt to assist you with the reduction of the administration costs, we will allow you the option of making use of the attorneys of your choice to attend to the conveyancing.<br />We trust you find the above in order and advise that Radhika Sinayhakh will again communicate with you with regards to the setting up of an appointment to attend to the completion of the relevant documents for the reporting of the estate to the Master of the High Court.</p> <p>Kind Regards<br />Ronika Maharaj | Manager: Estates | Standard Trust Limited | Standard Bank Centre, Ground Floor, 1 Kingsmead Way, Kingsmead, Durban, 4001| Tel: +27 31 ********** <br />As a member, Standard Trust Limited is subjected to the Code of Conduct of the Fiduciary Institute of Southern Africa (FISA)</p> <p>At last, my mistake, the 30% discount only app**** to the executors fees, which is the smallest portion of the total fees. Never mind that NO ONE from Standard Distrust bother telling me or explaining that the fees that they were referring to was the smallest portion of the cost. Even when having telephonic discussions with them about the fees, they still did not inform me about that.<br />When I worked out that 30% discount would bring the fees in line for what I could get the estate wound up for, I decided that it would be a waste of time to fight as the difference between the costs would be negligible, MY MISTAKE.<br />Date: Fri 2015/05/08 08:42<br />Morning Esther,<br />Sorry to trouble you again.<br />I was under the impression that someone from Standard Trust would be contacting me.<br />Is this the case or did I misunderstand everything.<br />Is this going to get sorted out or just left hanging?<br />Regards</p> <p>Date: Fri 2016/04/01 09:05<br />To: 'Sinayhakh, Radhika R'<br />CC: ********** ********** ********** ********** />Hi Radhika,<br />Unfortunately we will not be able to accept your invoice, at No stage did anybody from Standard Trust inform me that your 30% discount on the Executors fees, would barley make a dent on the total fees of Standard Trust, if I had been informed of this from the beginning, I would have withheld the authorization for Standard Trust to proceed with the execution of the will, and taken the matter further. <br />I will be contacting my lawyer for further advice, due to the misrepresentation by Standard Trust.<br />The whole delay in granting permission for the execution of the will was due to your high costs. I informed Standard Trust of my reasons for withholding the permission.<br />That is when I was informed of the 30% discount, but not informed that the fees would still exceed the R60000.00 mark.<br />I also informed Standard Trust that I was able to get the same service for a maximum of R45000.00. Yet Standard Trust still saw fit to hide the information from me that the 30% discount on the executors fees, would barely make a difference in the costs.</p> <p><br />Regards</p> <p><br />Guess what. Total silence from all concerned at Standard Distrust.</p> <p>Approximately 6-8 weeks ago I contacted Radhika Sinayhakh telephonically requesting the Ombudsman information so as to take this matter further, she informed me that she would contact me later that day with the information and would also inform management so as to get the matter sorted out. <br />WOW NO Response NO Call NOTHING. </p>