sG
shailendra G
1 reviews | Active since Nov 2012
30 Oct 2022, 14:02
Standard could care less !
I've been trying to purchase airline tickets from 9am only to find out at around midday that the issue is with standard bank. Being a private banker I thought this would have been a quick fix - however I was told that "I'm not sure what the issue is. This will be looked at tomorrow because the team doesn't work on Sunday's ". Bottom line - so what if I have to pay extra or don't get booking's . The premium fee I'm paying mean nothing as a private banker. Systems being down on Sunday has become a norm with Standard bank - how do they get away with this ?
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
30 Oct 2022, 14:08Dear Shailendra Govindjee
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply30 Oct 2022, 14:08
Official
Dear Shailendra Govindjee
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
30 Oct 2022, 16:48Hello Mr. Govindjee
Thank you for allowing us to look into this matter and provide a possible outcome. We appreciate and value you as a client.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us to look into this matter and provide a possible outcome. We appreciate and value you as a client.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply30 Oct 2022, 16:48
Official
Hello Mr. Govindjee
Thank you for allowing us to look into this matter and provide a possible outcome. We appreciate and value you as a client.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us to look into this matter and provide a possible outcome. We appreciate and value you as a client.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
sG
shailendra G's updateReviewer Update
31 Oct 2022, 10:40As much as the Hello Peter Standard bank team were helpful - the rest of the teams are an utter disgrace.
I tried transacting yesterday and this morning using my credit card and transactions failed. The private banker is unavailable and calling the bank results in interaction with sheer incompetence. This time round , my transactions were intentionally blocked . No calls made to me , no sms sent - just blocked !! What does standard bank to to rectify the situation - go the the process of asking 7 random stupid questions to verify me. Which I bet 90% of us get wrong because these are so random.
Standard bank - please improve your processes and protocol and do your jobs . This cannot be so difficult OR learn from other banks.
I tried transacting yesterday and this morning using my credit card and transactions failed. The private banker is unavailable and calling the bank results in interaction with sheer incompetence. This time round , my transactions were intentionally blocked . No calls made to me , no sms sent - just blocked !! What does standard bank to to rectify the situation - go the the process of asking 7 random stupid questions to verify me. Which I bet 90% of us get wrong because these are so random.
Standard bank - please improve your processes and protocol and do your jobs . This cannot be so difficult OR learn from other banks.
sG
shailendra G's update31 Oct 2022, 10:40
Reviewer Update
As much as the Hello Peter Standard bank team were helpful - the rest of the teams are an utter disgrace.
I tried transacting yesterday and this morning using my credit card and transactions failed. The private banker is unavailable and calling the bank results in interaction with sheer incompetence. This time round , my transactions were intentionally blocked . No calls made to me , no sms sent - just blocked !! What does standard bank to to rectify the situation - go the the process of asking 7 random stupid questions to verify me. Which I bet 90% of us get wrong because these are so random.
Standard bank - please improve your processes and protocol and do your jobs . This cannot be so difficult OR learn from other banks.
I tried transacting yesterday and this morning using my credit card and transactions failed. The private banker is unavailable and calling the bank results in interaction with sheer incompetence. This time round , my transactions were intentionally blocked . No calls made to me , no sms sent - just blocked !! What does standard bank to to rectify the situation - go the the process of asking 7 random stupid questions to verify me. Which I bet 90% of us get wrong because these are so random.
Standard bank - please improve your processes and protocol and do your jobs . This cannot be so difficult OR learn from other banks.
Standard Bank's replyOfficial
31 Oct 2022, 10:43Good day Shailendra
We are sorry to hear this.
We will follow up with our team.
We will get back you.
Kindest regards, Standard Bank Hello Peter Team ***
We are sorry to hear this.
We will follow up with our team.
We will get back you.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply31 Oct 2022, 10:43
Official
Good day Shailendra
We are sorry to hear this.
We will follow up with our team.
We will get back you.
Kindest regards, Standard Bank Hello Peter Team ***
We are sorry to hear this.
We will follow up with our team.
We will get back you.
Kindest regards, Standard Bank Hello Peter Team ***