GH
Geoff H
1 reviews | Active since Dec 2011
01 Feb 2023, 13:11
Standard corporate useless
Corporate client. Business bank account. In good standing 10 plus years. Cars fine at point of sale but Unable to complete on line purchases using corporate card over a simple admin procedure that does not send me an otp. Spoken to 24 people over 2 days. All put me through to incorrect departments They don't care. Have proof of 7 hours over 2 days. Many promises to call back. Absolute *******. Where is the team leader of business manager to escalate this too. Less than 1 star.
Helpful (0)
Replies (7)0
Replies (7)
Standard Bank's replyOfficial
01 Feb 2023, 13:16Dear Geoff Hobbs
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply01 Feb 2023, 13:16
Official
Dear Geoff Hobbs
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards, Standard Bank Hello Peter Team ***
GH
Geoff H's updateReviewer Update
01 Feb 2023, 13:49Thank you but doubt it. A simple activation of my cell number as OTP online purchases. Have been promised resolution by multiple 'agents or bankers'.
Total 7 hrs on phone since yesterday 1400. 24 people. Request a personal call or response. What joke.
Total 7 hrs on phone since yesterday 1400. 24 people. Request a personal call or response. What joke.
GH
Geoff H's update01 Feb 2023, 13:49
Reviewer Update
Thank you but doubt it. A simple activation of my cell number as OTP online purchases. Have been promised resolution by multiple 'agents or bankers'.
Total 7 hrs on phone since yesterday 1400. 24 people. Request a personal call or response. What joke.
Total 7 hrs on phone since yesterday 1400. 24 people. Request a personal call or response. What joke.
Standard Bank's replyOfficial
01 Feb 2023, 14:08Hello Geoff Hobbs
We recognize that you are dissatisfied with the service you have thus far received from the Bank. We can attest that our management staff has been notified of the heightened situation.
After receiving your feedback, our team will let you know the latest information. We sincerely regret once more for the service interruption.
We look forward to resolving this matter.
Kindest regards, Standard Bank Hello Peter Team ***
We recognize that you are dissatisfied with the service you have thus far received from the Bank. We can attest that our management staff has been notified of the heightened situation.
After receiving your feedback, our team will let you know the latest information. We sincerely regret once more for the service interruption.
We look forward to resolving this matter.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply01 Feb 2023, 14:08
Official
Hello Geoff Hobbs
We recognize that you are dissatisfied with the service you have thus far received from the Bank. We can attest that our management staff has been notified of the heightened situation.
After receiving your feedback, our team will let you know the latest information. We sincerely regret once more for the service interruption.
We look forward to resolving this matter.
Kindest regards, Standard Bank Hello Peter Team ***
We recognize that you are dissatisfied with the service you have thus far received from the Bank. We can attest that our management staff has been notified of the heightened situation.
After receiving your feedback, our team will let you know the latest information. We sincerely regret once more for the service interruption.
We look forward to resolving this matter.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
01 Feb 2023, 15:03Hello Geoff Hobbs
We have acknowledged your complaint and will provide feedback.
Regards, Standard Bank Hello Peter Team ***
We have acknowledged your complaint and will provide feedback.
Regards, Standard Bank Hello Peter Team ***
Standard Bank's reply01 Feb 2023, 15:03
Official
Hello Geoff Hobbs
We have acknowledged your complaint and will provide feedback.
Regards, Standard Bank Hello Peter Team ***
We have acknowledged your complaint and will provide feedback.
Regards, Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
02 Feb 2023, 10:34Hello Geoff Hobbs
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 Feb 2023, 10:34
Official
Hello Geoff Hobbs
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
GH
Geoff H's updateReviewer Update
19 Mar 2023, 17:49Thank you. Problem has been resolved. Technicalissue Appreciated
GH
Geoff H's update19 Mar 2023, 17:49
Reviewer Update
Thank you. Problem has been resolved. Technicalissue Appreciated
Standard Bank's replyOfficial
20 Mar 2023, 07:21Hi Geoff
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply20 Mar 2023, 07:21
Official
Hi Geoff
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***
We would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards, Standard Bank Hello Peter Team ***