DW
David W
1 reviews | Active since May 2018
13 Mar 2025, 17:39
Standard card *****
In September 2024 my card was de*****ed on two occasions. One *****ulent action was refunded but the second has not been. I have written 8 emails to three addresses - *** to :Card******** and to ***. Not one of them will acknowledge my query. It is impossible to speak to a human being. The all appear to hide behind the anonymity of the email defence line.
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Standard Bank's replyOfficial
13 Mar 2025, 17:50Dear David W,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Mar 2025, 17:50
Official
Dear David W,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***