Standard Business Banking is Pathetic!!!!

<p>To Whom it may concern</p> <p> </p> <p>I would not recomend Standard Bank Business banking to anyone! I started my own business last year and opened a Bizlaunch cheque account. I have had nothing but trouble since day one with the bankers assigned to my account. The lack of service is pathetic. The only way to get a response on emails, phone calls and whatever is to go into the branch and complain at the manager, THEN and then only do I get a very snotty email from the assigned banker saying that he does not appreciate what I did.</p> <p> </p> <p>Recently I app**** for an overdraft facility. Well actually in March, to this day after dropping off all the required documents I still have not even had feedback to say it has been declined, it has not been apporoved or at least I dont think so as I have not had anything to sign. </p> <p> </p> <p>This month I went into the bank to have my address changed as we moved and have had nothing but bad service all the way to even change a simple address on the account. Appointments are not made, emails are not rep**** to and I am beyond my level of patience with this banker. </p> <p> </p> <p>For obvious reasons I will not name him on here, I have all his contact details if you require it to follow up. </p> <p> </p> <p>I have also requested from the call centre to have my banker changed and was told that I need to do this request via my business banker, HOW do I do this if he never assists me at all?</p> <p> </p> <p>Is the only other option to change banks?</p> <p> </p> <p>I might be a small start up business at present, but I am a loyal customer and have had accounts with Standard for well over 20 years. But this has left a very sour taste in my mouth!</p> <p> </p> <p>All I want is to have a banker that is willing to help when I need help with my banking, even just an email from them will suffice in reply to queries. </p>