Standard bush

I have contacted Ombudsman regarding my standard bank issue and told to frst try resolve internally with standard bank. I was told also to ask for reference number through email I was given by Ombuds. Then I WROTE TO STANDARD BANK EXPECTING ACKNOWLEDGE RESPONDS BUT GUESS WHAT, NOTHING. It s like a banana business where you lodge a complain and ask for reference number and receive no feedback. They call themselves proffessional business.