Standard BS

I ordered a new credit card, they told me they'll send me a code to go pick it up at a specific DSV point, and said they'll send me a code that I can use to receive it.

That was about 4 or 5 weeks ago, and I haven't heard anything. I have the credit card loaded on my app, but I don't have the physical card, which doesn't help to pay at shops and stuff.

With it being the end of the month, I'm low on cash and needed to buy airtime to contact them, which is already terrible. So I bought R29, but the phone menus are terrible, there's no option to speak to a consultant straight away, you have to hold on to listen to options that don't have anything to do with your query, if you go into a menu that you think might be right, there's no option to go back. You have to hold on for them to repeat the options, then get sent through somewhere to enter the card number (and since I haven't received it, how could I?

Eventually I held on long enough to get through to a consultant, my airtime ran out while we were busy with the security questions.

This is possibly worst customer interface to ever exist. I can't get my card because I have to wait for money to be able to contact them, because of their incompetence. I gave the telephone operator lady my phone number for security and she didn't even contact me back. Terrible