Standard Bnk *****ing from their clients

As per information given by Std Bank - I sent an sms to 32264 to have my statements changed to email and no longer by post. I sent these on: 22 April 2017, 19 June 2017, 12 November 2018. I had to send over and over again as I was still receiving them by post. Then I did not see any more post after that. Since then I have been informed that indeed I was still being charged for them all this time, as well as for an internet statement (which was never requested) for R2.60 each month. I have requested all of these costs to be reimbursed, as this is a mistake on your side. You basically have ****** from me for 3 years. All I have received back however is R2.30 - for last month. Absolutely horrible service and it is sneaky how you are *****ing from people (I am sure I am not the only one).