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FJ
Frederik J

1 reviews | Active since Jul 2023

14 Jul 2023, 23:04

Standard Blocks my pension funds

Very disappointed!!!, I was in the process of Immegrating to New Zealand, so I transferred my pension from my Capitec Bank to my Standard Bank account. And Standard bank blocked all my funds (didn't even let me know). When I phoned them they said they are investigating for ***** , even after sending them my Capitec Bank statement and my Sanlam statement I'm still waiting. Stuck in New Zealand without any money!!!!!

0
Replies (9)
Standard Bank
Standard Bank's reply15 Jul 2023, 08:03
Official
Dear Frederik

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you 

Kindest regards, Standard Bank Hello Peter Team *** 
FJ
Frederik J's update18 Jul 2023, 04:48
Reviewer Update
Still struggling to use my own money !!! almost a week, and stuck in New Zealand, phoned Stanard Bank maybe 10 times, send my emails .(proof of account ,proof of payments ) Still nothing. I let my father go in to Standard bank and he also has rights to access my account. Still nothing. Super unreliable bank, avoid!. Please someone send me contact details so I can try legal action against the bank , I'm stuck in New Zealand and really need my money , contact me on ***.
Standard Bank
Standard Bank's reply18 Jul 2023, 07:18
Official
Hello Frederik

Thank you for getting back to us, we have sent the details to our team who will be providing you an update on this matter. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***  
FJ
Frederik J's update18 Jul 2023, 10:51
Reviewer Update
Still waiting on the call from Hello Peter Standard bank team.
Standard Bank
Standard Bank's reply18 Jul 2023, 11:22
Official
Dear Frederik

This is not the level of service we strive for. 

We understand your frustration and are here to help.  

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
FJ
Frederik J's update19 Jul 2023, 04:12
Reviewer Update
please please, sort the account block out for me PLEASE, I did send all the document ten times over,even for you guys @ helpstadardbank.
Standard Bank
Standard Bank's reply19 Jul 2023, 07:06
Official
Good Day Frederik

Rest assured our team is working around the clock to ensure that your query gets resolved. 

The team will be in contact with you.

KInd regards
Standard Bank Hello Peter Team
***
FJ
Frederik J's update19 Jul 2023, 11:21
Reviewer Update
Going around in circles? Just relieved this email "Good day Mr Joubert

Thank you for your email.

Please note that, to unblock your account, you need to visit your nearest Standard Bank branch for assistance. You will need to take your ID document and proof of address no older than three months with you when visiting the branch.

You are welcome to contact us should you require further assistance.

Kind regards
" I'm stuck in New Zealand and my father who's got rights on the account has been into a Standard Bank branch gave them all the necessary information, and they said 48 hours and it will be sorted. That was a few days ago........ Please any assist 🙏!! Legal action links or advice? please send
Standard Bank
Standard Bank's reply19 Jul 2023, 11:40
Official
Good Day Frederik

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
***