1 reviews | Active since Mar 2009
Standard Bank.................You are **********!!!!!!! Damn you!!!!!!!
On 17 June 2018 I sent myself a voucher for withdrawal. I have my cards placed far from my wallet for security reasons . Now around 3 if not 4 pm I went to withdraw these funds at an ATM at Jean Crossing. Twice the machine send an error message to inform me that there is a technical problem and that I should try again later. I left it at that after my second attempt. Now it's around 5 pm today and I tried to go get my money hoping that all possible ATM errors would have cleared. Tested on 2 machines I am told that the voucher number has been used. So I now sit in frustrating confusion. If I left the ATM empty handed yesterday due to the error. How did the voucher get used. Am I paying for your Standard Bank errors. Or are you in possible cahoots with some type of **** syndicate. Please explain to me why it is I need to struggle to get my OWN DAMN MONEY!!!!!!!!!!!!!!!!!!!!!! Please get this sorted as quickly as your technology inconvenienced me . When you call me all I want is a resolve. Not I am sorry,or we understand. I am above that ****py 'client centric, empathy, rapport' heap. Get your technology sorted and GET ME MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Mikateko
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Mikateko
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
